ATM’s
TM is Equipped with Touch Screen Monitor
Of course the first time we use an ATM (automated teller machine) have been frustrated we have learned to draw money, but how many dare to do some more complex as the cost of the phone, buying tickets or paying bills?. Surely the user experience is not a best retouching and much needed enough.
For example: Why should always remove the same amount of money from the account, do not see this option as one that can be done with 1 click? So difficult is to schedule the surgery is often at the ATM?
Precisely this problem and many more that we are holy Stropped detailed in his article “design that is money a better experience at Wells Fargo ATM!” (Design that is money ATM A better experience at Wells Fargo!) And we see below:
Enter PIN
Wells Fargo contract Pentagram in the fall of 2005 to work on a new UI (user interface) for its ATMs, Wells Fargo is in the process of replacing ATM with new models equipped with touch screen monitors. This is a relatively slow process because the park was 7000 and the replacement of expensive ATM. Design efforts that aim to improve the user experience and satisfaction. Wells Fargo to think more in the flow of a more elegant presentation than a tedious display screen, along with a more stylish look to the UI (user interface). Here we see the welcome screen and collect the PIN (personal key) with a simple screen with big buttons and wide indicators (such as items to display how many digits are entered.)
UI previously had to run both at the ATM with a touch screen as a button. This means that the keys should always be located on the side of the screen, in line with the buttons on the machine. The decision to separate the new layout of the house based on “button next to” is the most important decision in terms of product design. In the picture below we can see the difference between the old design and new design:
With the new UI is possible to use the full screen to input the customer. This is highly useful features such as storage of checks, with a lower processing costs and the ability to print receipts with check image.
Transaction deposit checks with very complex because the number of events that can cause errors as errors in the scanner. Although quite strong, the system must provide opportunities for users to fix the scanner error.
